To provide a safe and convenient payment service to our customers, we partnered with a third party payment service – Paytrail. We accept bank debit cards, credit cards, and internet-bank transfers via Paytrail.
Email: jiahe.asiakaspalvelu@gmail.com
Call us +358 (0)449720647
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FAQs
Frequently Asked Quentions
Order & Payment
Yes. To provide a better and a convenient shopping experience, customers need to register an account in order to shop. Meanwhile, we are highly concerned about our customers’ information security, all the customers’ information is protected by our privacy policy (link).
Once the order is paid, it is not possible to edit again. If you need to add more products, please place a new order.
You can cancel the order if it hasn’t been shipped yet. Please contact our webshop customer service for cancellation. We will refund you via Paytrail as soon as possible.
Unfortunately, student discount, Jiahe membership cards and Jiahe J-plus members’ discount are not applicable in our webshop.
Track & Shipping
The shipping costs are depending on the shipping location and the shipping method. For details, you can refer to the webshop delivery information .
Currently we only ship within Finland and Estonia.
If your package is shipped by Posti, the tracking number will be sent to you via Posti.
No, due to hygienic reasons, frozen and fresh goods can only be delivered by Cabbie home delivery.
We do not have the right to choose your pickup location. Parcels might be sent to different pickup points according to the amount of parcels. If you have any questions related to pickup points, please contact Posti customer service.
Once we receive the payment, we usually take 1-2 working days to proceed with your order.
For home delivery orders, which located in Helsinki, Espoo, Vantaa and Kauniainen, we deliver every weekday.
For Posti delivery orders, the package may take a longer delivery time.
Return & refund
We do not accept requests for returning or exchanging, unless it is because of quality issues (e.g. expired, broken, etc.).
You can contact our customer service (jiahe.asiakaspalvelu@gmail.com) immediately. In order to follow up the case quickly, please provide us with the following information:
- Photos of the wrong item
- Order number
It is important to provide us with the above information in order to process your complaint quickly.
You can contact our customer service (jiahe.asiakaspalvelu@gmail.com) immediately. In order to follow up your case quickly, please provide us with the following information:
- Photos of the broken item
- Order number
It is important to provide us with the above information in order to process your complaint quickly. (For frozen goods, defrosting during delivery is not counted as a damage.)
No, we can only refund via Paytrail.
Paytrail payment refund may take 1-2 weeks. If you don’t receive your refund over 2 weeks, please contact our customer service.