To provide a safe and convenient payment service to our customers, we partnered with a third party payment service – Paytrail. We accept bank debit cards, credit cards, and internet-bank transfers via Paytrail.
Yes. To provide a better and a convenient shopping experience, customers need to register an account in order to shop. Meanwhile, we are highly concerned about our customers’ information security, all the customers’ information is protected by our privacy policy (link).
You can cancel the order if it hasn’t been shipped yet. Please contact our webshop customer service for cancellation. We will refund you via Paytrail as soon as possible.
We do not have the right to choose your pickup location. Parcels might be sent to different pickup points according to the amount of parcels. If you have any questions related to pickup points, please contact Posti customer service.
You can contact our customer service (jiahe.asiakaspalvelu@gmail.com) immediately. In order to follow up the case quickly, please provide us with the following information:
Photos of the wrong item
Order number
It is important to provide us with the above information in order to process your complaint quickly.
You can contact our customer service (jiahe.asiakaspalvelu@gmail.com) immediately. In order to follow up your case quickly, please provide us with the following information:
Photos of the broken item
Order number
It is important to provide us with the above information in order to process your complaint quickly. (For frozen goods, defrosting during delivery is not counted as a damage.)